The Facebook chat bot feature for online business on the Facebook platform is no longer unfamiliar to us; you can easily find this automatic chat feature on sales fanpages. However, many sellers still do not fully understand the benefits and operation of Facebook chat bots.

A tool that helps 4.0 sellers interact with customers effectively, an outstanding customer care solution that increases the success rate of orders in the age of internet speed. Facebook chat bots were born out of the inadequacy of replying to customers on this platform when digital age sellers received too many messages.

What is a Facebook Chatbot?

Facebook chat bot or Facebook Messenger chat bot is an automatic chat and interaction feature with customers through a pre-set conversation scenario. When customers send messages, they will be answered instantly with high accuracy and reasonableness to enhance the shopping experience, boost sales revenue, and save service costs for businesses.

In business, especially online business, timely answering and addressing customer inquiries is crucial to the success of orders and the quality of service. This is because customers often make purchases impulsively and need immediate responses when they have a need. If a human employee were to respond, they would not be able to ensure such a fast response speed, and hiring many personnel would be very costly for the business.

Facebook chat bots aim to support employees and help them increase productivity in their work process.

Sellers and businesses alike can easily use Facebook chat bots. By simply creating sample texts and conversation templates with frequently appearing keywords for consultation, you can create a seamless conversation with customers, just like a real employee providing advice.

Benefits of Facebook Chatbot

By applying advanced information technology to sales operations, businesses/sellers naturally gain numerous benefits.

Save time, save costs of hiring customer service personnel

Hiring employees to answer repetitive messages is quite a waste of time and labor. Instead, businesses or sellers should free up labor for this task and instead focus on more useful tasks that require human flexibility.

With the Facebook chat bot application, sellers only need to hire a small number of employees to monitor pages and check messages to manage orders and handle special message cases not covered by automated conversations.

Improve service quality

As mentioned above, the benefit of the Facebook chat bot application is its instant order processing speed, providing timely answers and support to customers 24/7. This is something humans cannot achieve. With the Facebook chat bot application, sales and customer care have become easier than ever, and customers also have an optimized shopping experience.

How Facebook chat bots work

Based on a set of rules

Facebook chat bot software is built based on a set of rules that follow pre-established activities. Acting as a virtual assistant, the chat bot operates based on keywords.

For example: When a customer asks about the product "I'd like to ask about the red shirt", the chat bot will be set up based on the keyword "red shirt" with many pre-written answers and questions suitable for the product being sold and the store's inventory status. And thus, the chatbot will provide information based on the keyword and what you have set up.

What is Live Chat?

Unlike chat bots, Live Chat is an automatic communication technology displayed on a website when a customer visits a business/store's website, aiming to remind customers, stimulate interaction, and encourage viewers' desire to purchase.

Live chat is also set up based on a pre-existing set of conversations, or it will help viewers connect directly with a hotline to get their questions answered.

Facebook Chatbot Installation Service at ECOMCX

ECOMCX is a leading reputable provider of solutions to help businesses develop e-commerce channels, including quality Facebook chat bot and automatic live chat design and installation services, specifically as follows:

• Build customer care chat bot scripts that closely follow order statuses.

• Build sales scripts and automated order closing to help sellers optimize human resources and operating costs.

• Centralized message management for sellers with multiple fanpages

• Automatically hide comments containing customer information to prevent information theft

• Create customer reminder campaigns with automated messages during sales, holidays, etc.

Confident as a leading team with extensive experience in the e-commerce field, ECOMCX guarantees to provide customers with the most reputable, quality, and effective Facebook chat bot feature setup service today, boosting business revenue and creating momentum for the future development of sellers/businesses.

Contact ECOMCX for more details and the best support