1. Purpose of personal information collection
The main data collected on the ecomcx.com website includes: full name, email, phone number, customer address. This is the mandatory information that members must provide when submitting information for service consultation and for us to contact and confirm with customers on the website to ensure consumer rights.
In addition, members are responsible for promptly notifying our website about any unauthorized use, abuse, security breaches, or third-party retention of registration names and passwords, so that appropriate solutions can be taken.
2. Scope of information usage
We use the information provided by members to:
- Contact to confirm orders and deliver goods to members upon receiving requests from members;
- Provide product information to customers if requested by customers;
- Send marketing and promotional emails about products and related knowledge
- Send notifications about activities on the website
- Communicate and resolve issues with users in special cases;
- When requested by judicial authorities including: Procuracy, court, police investigation agency related to any illegal acts of the customer.
3. Information storage period
Members' personal data will be stored until there is a request from the management board to cancel it. Otherwise, in all cases, members' personal information will be secured on our server.
4. Individuals or organizations that may have access to the information
The information collected from members will be accessed by the management board
Competent authorities upon request
5. Address of the information collection and management unit
Including contact methods for consumers to inquire about the collection and processing of information related to themselves
ECOMCX Solutions Joint Stock Company
Address: Hamlet 3, Van Phuc, Thanh Tri, Hanoi
Phone: 0931 2686 39
Email: [email protected]
6. Methods and tools for consumers to access and modify their personal data on the e-commerce system of the information collection unit
Members have the right to check, update, adjust, or cancel their personal information by contacting the website's management board to do so.
Members have the right to send complaints about information security content and are requested to contact the website's Management Board. Upon receiving these feedbacks, we will reconfirm the information, and if it is accurate as reflected by the member, we will take timely handling measures depending on the severity.
7. Mechanism for receiving and resolving consumer complaints related to personal information being used for the wrong purpose or outside the announced scope
Members' personal information is committed to absolute confidentiality according to the personal information protection policy. The collection and use of each member's information will only be carried out with the consent of that customer, except in cases where the law stipulates otherwise.
Do not use, transfer, provide, or disclose any member's personal information to any third party without the member's explicit consent.
In the event that the information storage server is attacked by hackers, leading to the loss of members' personal data, we will be responsible for notifying the incident to the competent authorities for timely investigation and handling, and informing the members.
Absolutely secure all online transaction information of members, including digitized accounting invoice documents.
The Management Board requires individuals when registering/purchasing to provide complete relevant personal information such as: Full name, contact address, email, phone number, etc., and be responsible for the legal validity of such information. The Management Board is not responsible for, nor will it resolve, any complaints related to the rights of that member if all personal information provided by that member during initial registration is found to be inaccurate.